PipeTech Software Assurance Agreement

Last Updated: July 1, 2025

This Software Assurance Agreement ("Agreement") outlines the terms and conditions for software updates, upgrades, and technical support ("Software Assurance") provided by Industrial Technology Group, LLC ("Company," "we," or "us") for PipeTech software products ("Software").

By purchasing or renewing Software Assurance, you agree to the terms of this Agreement. Terms not defined herein have the meanings specified in the PipeTech End User License Agreement (EULA) or Terms of Service (TOS), as applicable.

1. Overview of Software Assurance

Software Assurance includes software updates and technical support services for eligible PipeTech software. Maintaining active Software Assurance ensures continued compatibility, security, and optimal performance, and provides access to the best customer support in the industry.

Eligibility

  • Subscription Licenses automatically include active Software Assurance as long as your subscription is current.
  • Perpetual Licenses require the purchase and maintenance of an annual Software Assurance plan to access ongoing updates and support.

2. Benefits of Software Assurance

Active Software Assurance provides:

  • Software updates, including new features, performance improvements, and security patches.
  • Technical support provided via email, phone, chat, or web-based support forms.
  • Assistance with troubleshooting issues directly related to PipeTech software.
  • Best-effort compatibility support for common third-party software and hardware integrations.

3. Software Assurance for Perpetual Licenses

Customers who previously purchased Perpetual Licenses ("Grandfathered Customers") must maintain active Software Assurance to remain eligible for support and updates beyond their current software version.

Consequences of Software Assurance Lapse

  • If Software Assurance lapses, your perpetual licenses remain functional, but you lose eligibility for software updates and support services.
  • To regain Software Assurance eligibility after lapse, you must reinstate within one year and pay all Software Assurance fees accrued since expiration. After one year, reinstatement under previous terms is no longer possible.

Conversion to Subscription Licenses

  • If Software Assurance has lapsed for more than one year, you may regain access to the latest software versions and support by converting your perpetual licenses to subscription licenses.
  • Upon conversion, you must either convert all active perpetual licenses or permanently relinquish any licenses you do not wish to convert.
  • After converting licenses from perpetual to subscription, you may no longer purchase new perpetual licenses.

Minimum Subscription Term after Conversion

  • Licenses converted from perpetual to subscription are subject to a minimum subscription term of three (3) years. Early cancellation is permitted, but no refunds or prorated fees will be provided.

4. Premium Software Assurance (Optional)

Premium Software Assurance is available as an optional upgrade to enhance your support experience. Premium Software Assurance can be tailored to your organization's specific needs and may include:

  • Assigned Technical Account Manager (TAM)
  • Priority response and resolution times
  • Direct access to senior engineering staff
  • On-site support or consulting services
  • Customized training resources and webinars
  • Annual business and performance reviews

Contact us to discuss availability, options, and fees for Premium Software Assurance.

5. Customer Responsibilities

To maintain eligibility for Software Assurance, you agree to:

  • Keep your software updated to the latest version provided under your active Software Assurance.
  • Provide accurate, detailed information when requesting support.
  • Cooperate fully with our support team, including permitting remote access to your systems if necessary.
  • Comply with all terms in your PipeTech EULA, TOS, Privacy Policy, and applicable laws.

6. Exclusions from Software Assurance

Software Assurance does not include:

  • Development or support of custom software solutions or integrations.
  • Third-party software or hardware support, beyond best-effort compatibility assistance.
  • Data migration, recovery, or conversion services.

7. Renewal, Payment, and Termination


Term and Renewal

  • Software Assurance plans run annually, beginning from your initial purchase or renewal date.
  • Software Assurance plans auto-renew annually unless either party provides 30 days' written notice of non-renewal.

Payment

  • Annual Software Assurance fees are invoiced in advance. Late payments may result in suspension or termination of Software Assurance benefits.

Termination

  • We may terminate this Agreement if you materially breach any terms and fail to remedy such breach within 30 days after written notice.
  • Termination or expiration of Software Assurance immediately ends your access to updates and support. No refunds are provided upon termination.

8. Warranties and Limitations

We warrant professional and workmanlike support services under this Agreement. However, Software Assurance is provided "AS IS." We make no guarantees that all software issues will be resolved.

Our total liability under this Agreement shall not exceed the Software Assurance fees you paid in the twelve (12) months preceding the claim. We expressly disclaim liability for indirect, consequential, special, incidental, or punitive damages, including lost profits or data.

9. Confidentiality

Both parties agree to protect each other's Confidential Information as defined in your PipeTech EULA, TOS, Privacy Policy, or any applicable separate confidentiality agreements.

10. General Terms

  • Independent Contractors: The parties are independent contractors without authority to bind one another.
  • Governing Law: This Agreement is governed by the laws of the State of Colorado, without regard to conflict-of-law principles.
  • Assignment: You may not assign this Agreement without our written consent.
  • Entire Agreement: This Agreement, together with your EULA, TOS, Privacy Policy, and any applicable Order Form or agreement explicitly referencing these terms, constitutes the entire agreement for Software Assurance and supersedes prior agreements.
  • Custom Agreements: If you have entered into a separate, written agreement with us (such as a Premium Software Assurance contract) that expressly modifies any portion of this Agreement, only the specific conflicting terms in that separate agreement will prevail. All other terms of this Agreement will remain in full force and effect.

11. Changes to this Agreement

We reserve the right to update this Agreement periodically. Continued use of Software Assurance benefits after notice of changes signifies your acceptance of the revised terms.

12. Contact Information

If you have questions regarding this Software Assurance Agreement, please contact:

Industrial Technology Group, LLC
280 W Kagy Blvd Ste D-190
Bozeman, MT 59715

Email: support@pipetech.com

Phone: (616) 676-9811

By purchasing or maintaining active Software Assurance, you acknowledge that you have read, understood, and agreed to the terms of this Software Assurance Agreement.

Thank you for choosing PipeTech. We appreciate your business and look forward to supporting your continued success.